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Throughout my career I have worked with leaders to help them strengthen their leadership skills and create high performing teams.  In many ways, this involves the first step of 1) self-awareness to determine what you do well and what you may need to improve as well as the second step of having a 2) growth mindset. Having self-awareness…

Over eleven years I was employed at a financial organization that prided itself on customer service.  So much so, that for the time I worked there, customer service became a core value of mine.  Everywhere I go, I have high standards for customer service excellence.  It also impacted my core values when I opened my own consulting business…

We have all experienced times when our opinions or beliefs greatly differ from another person.  Diversity of perspective is certainly an essential ingredient to successful businesses and individuals. It helps us see past what comes naturally to determine what else is worth considering. Yet, too often we find ourselves not being open to another person’s perspective,…

As many have used the phrase, “we are in unprecedented times” with three remarkably historic events simultaneously occurring: global pandemic, economic volatility and racial unrest.   Our emotional, mental and physical capacities are certainly being put to the test. The question becomes how, as leaders of people, we can ensure the emotional, mental and physical well-being of…

In today’s world, we are all facing a common challenge, one that unites us in many ways.  Let’s leverage this common experience to unite all leaders of people from around the world in sharing one best practice for leading teams virtually.  QUESTION: “What is one action you have taken as a leader of people that has substantially helped your virtual team…

Given we are living in an environment of unprecedented change and uncertainty it is human nature to look for ways to create normalcy, something that feels familiar, safe, and stable.  Finding best ways to cope requires some level of self-reflection to truly understand how we feel when what is happening in the world seems so…

It is always a pleasure to facilitate learning experiences for my clients.  Many times these forums bring together leaders who work for the same organization yet don’t have the “luxury of time” to truly interact and reflect with one another as a collaborative team. I have found when you bring leaders together and there is openness…

I was watching television this morning and a person was talking about anger as an emotion and if you put a “D” in front of the word “anger” it becomes the word “danger.” It made me think about one of my previous articles I wrote about “Are You Having That Difficult Conversation?” and how when emotions supersede…

Do you follow your moral and ethical convictions and do the right thing in all circumstances even if no one is watching?Or do you pretend to have integrity and strong moral and ethical convictions to gain people’s trust yet your intentions are everything but that? Yourintegritysays a lot about your character and will certainly affect…

A seasoned manager recently shared his challenges about one of his employees.  The manager was frustrated because he would delegate work to this employee and most of the time what the employee delivered was not what the manager expected. In further speaking to the manager, he said “I communicate, communicate, and communicate but the employee still…